Shipping policy

OVERVIEW

Last updated: 29 September 2026

Thank you for shopping with Salpido.com, operated by Nobel IT Distribution Sdn Bhd. We aim to deliver your orders safely and promptly. This policy explains our delivery coverage, rates, and timelines.

 

SECTION 1 - SHIPPING COVERAGE (MALAYSIA ONLY)

Our online store currently ships within Malaysia only.

Power banks are shipped to West Malaysia only, because of airline and courier safety regulations.

 

SECTION 2 - PROCESSING TIME

Orders are processed and shipped within 1 to 2 business days after we confirm your payment. Orders placed on weekends or public holidays are processed on the next business day.

 

SECTION 3 - SHIPPING RATES

Shipping is free for orders above RM500 within Malaysia.

For orders below RM500, we charge a flat rate of RM15 for West Malaysia and RM50 for East Malaysia.

 

SECTION 4 - ESTIMATED DELIVERY TIME

Delivery to West Malaysia takes 1 to 3 working days after dispatch. Delivery to East Malaysia takes 7 to 14 working days after dispatch.

Delivery times may vary depending on your location, the courier service, and public holidays.

 

SECTION 5 - ORDER TRACKING

Once your order has shipped, we will email you a confirmation with a tracking number so you can follow your shipment's progress online.

 

SECTION 6 - INTERNATIONAL SHIPPING (DEALERS, RETAILERS AND PARTNERS)

We ship worldwide to our authorised dealers, retailers, and partners.

For international shipping arrangements, rates, and logistics, please contact us at https://salpido.com/pages/contact. Our team will help you find the best shipping solution for your region.

 

SECTION 7 - SHIPPING RESTRICTIONS

Power banks cannot be shipped to East Malaysia or to international addresses, because of security and airline transport regulations.

We do not deliver to P.O. Boxes or restricted military areas.

 

SECTION 8 - ORDER DELAYS

We do our best to deliver on time, but delays can sometimes happen because of courier service disruptions, unforeseen weather conditions, or customs and clearance delays for international orders.

We appreciate your understanding and patience if this happens.

 

SECTION 9 - LOST OR DAMAGED PACKAGES

If your package is lost or arrives damaged, please contact us within 3 business days of receipt, and include your order number and photos where applicable. We will work with the courier to resolve the issue as quickly as possible.

 

SECTION 10 - RETURNS AND WARRANTY SHIPPING

Shipping for returns and warranty claims is covered in our Refund & Warranty Policy (https://salpido.com/policies/refund-policy).

 

SECTION 11 - PARTNER ORDERS

Orders from approved partners are shipped to the partner's registered business address only. If you must ship to another location, such as an event, please talk to us first so we can arrange it for that case only. For other partner terms, see Section 20 of our Terms of Service (https://salpido.com/policies/terms-of-service).

 

SECTION 12 - CONTACT INFORMATION

For any questions about shipping, please reach out through our contact page (https://salpido.com/pages/contact) or contact us at:

NOBEL IT DISTRIBUTION SDN BHD (201101032171 / 0960306M)
13, 15, Jalan Bunga Melur 5, Taman Suria Jaya, 56000 Cheras, Kuala Lumpur
Email: sales@salpido.com
Phone: +603-9102 6300