Privacy policy

OVERVIEW

Last updated: 29 September 2026

This Privacy Policy explains how Salpido ("we", "us" or "our"), operated by Nobel IT Distribution Sdn Bhd, collects, uses and discloses your personal information when you visit salpido.com, buy from us, or contact us about the site (together, the "Services"). "You" means anyone whose information we collect, whether a customer, a visitor, or someone who writes to us.

Please read this policy carefully. By using the Services, you agree to the collection, use and disclosure of your information as described here. If you do not agree, please do not use the Services.

 

SECTION 1 - CHANGES TO THIS POLICY

We may update this policy to reflect changes in our practices or for operational, legal or regulatory reasons. When we do, we will post the revised policy on this page, change the "Last updated" date, and take any other steps the law requires.

 

SECTION 2 - INFORMATION WE COLLECT FROM YOU

Information you give us directly may include your contact details (name, address, phone number and email), your order details (billing and shipping addresses, payment confirmation, and contact details), your account details (username, password, security questions and other security information), and your customer support information (anything you include when you message us).

Some features need this information to work. You can choose not to provide it, but you may not be able to use those features.

 

SECTION 3 - INFORMATION WE COLLECT AUTOMATICALLY

When you use our site, we may automatically collect usage data through cookies, pixels and similar technologies. This may include device and browser information, network connection details, your IP address, and how you interact with the site and your account.

 

SECTION 4 - INFORMATION WE GET FROM THIRD PARTIES

We may receive information about you from partners that help us run our business. These include Shopify, which powers our store; our payment processors, which collect payment details (such as card or bank information and billing address) so we can process your payment and fulfil your order; and advertising and analytics tools, which may collect data through pixels, web beacons, software development kits, third-party libraries and cookies when you visit our site, open or click our emails, or interact with our ads.

We treat all information from third parties under this policy.

 

SECTION 5 - HOW WE USE YOUR INFORMATION

To provide our products and services, we use your information to process payments, fulfil and ship orders, send notifications about your account and purchases, manage your account, and handle returns and exchanges.

For marketing, we may use your information to send promotions by email, text message or post, and to show you ads, including tailoring our site and advertising on our site and other websites.

For security and fraud prevention, we use your information to detect, investigate or act on suspected fraudulent, illegal or malicious activity. Please keep your login details private, and contact us right away if you believe your account has been compromised.

To support and improve our service, we use your information to answer your questions, provide customer support, and make our Services better.

We may also use your information to communicate with you, comply with legal obligations, enforce our terms, and protect our rights and the rights of our users and others.

 

SECTION 6 - COOKIES

We use cookies to make our site work, remember your actions and preferences, and understand how people use it. Details on the cookies used by our Shopify store are at shopify.com/legal/cookies. We may also allow third parties and service providers to use cookies on our site to tailor the products, services and advertising you see on our site and other websites.

Most browsers accept cookies by default, but you can set your browser to remove or reject them. Doing so may stop some features of the site from working properly, and it may not fully stop us from sharing information with third parties such as our advertising partners.

 

SECTION 7 - WHO WE SHARE YOUR INFORMATION WITH

We may share your personal information with service providers that work on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping); with business and marketing partners, who use your information under their own privacy notices; with third parties you ask us to share with or consent to, such as delivery services, social media widgets or login integrations; and with our affiliates and corporate group to run our business.

We may also share information in connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce our terms, and to protect our rights and those of our users and others.

The categories of information we share are identifiers (basic contact, order and account details), commercial information (order, shopping and customer support information), internet or network activity (usage data), and geolocation data (such as location determined from your IP address). These may be shared with service providers, business and marketing partners, and affiliates.

We do not use or disclose sensitive personal information without your consent, and we do not use it to infer characteristics about you.

 

SECTION 8 - CONTENT YOU POST PUBLICLY

If you post product reviews or other content in public areas of the Services, that content will be public and anyone can see it. We cannot control who accesses it or what they do with it, and we are not responsible for the privacy or security of information you choose to make public.

 

SECTION 9 - THIRD-PARTY WEBSITES AND LINKS

Our site may link to websites or platforms run by third parties. We do not control them and are not responsible for their privacy or security practices or the accuracy of their content, so please review their policies before using them. Information you share on third-party social platforms may be visible to others without limits on how they use it. Including a link does not mean we endorse the site or its owners.

 

SECTION 10 - CHILDREN

Our Services are not meant for children, and we do not knowingly collect their personal information. If you are a parent or guardian and your child has given us their information, contact us and we will delete it. We have no actual knowledge that we sell or share the personal information of anyone under 16.

 

SECTION 11 - SECURITY AND RETENTION

No security measure is perfect, and information you send us may not be secure in transit, so please do not send sensitive or confidential information through insecure channels. We cannot guarantee perfect security.

We keep your personal information for as long as we need it to maintain your account, provide the Services, meet legal obligations, resolve disputes, and enforce our agreements and policies.

 

SECTION 12 - YOUR RIGHTS

Depending on where you live, you may have some or all of the following rights. These rights are not absolute, may apply only in certain situations, and we may decline a request where the law allows.

You may ask to access the personal information we hold about you and how we use and share it; ask us to correct inaccurate information; ask us to delete your information; ask for a copy of your information, or for us to transfer it to a third party; ask us to restrict or stop processing your information; withdraw your consent where we rely on it; and appeal if we decline your request, by replying to our decision.

You can opt out of promotional emails at any time using the unsubscribe link in our emails. We may still send you non-promotional emails, such as those about your account or orders.

To use any of these rights, use the options on our site or contact us using the details below. We may need to verify your identity first, such as by checking your email address or account information. You can also use an authorised agent to make a request for you, but we will need proof that you gave them permission, and we may ask you to verify your identity directly with us. We will not treat you unfairly for exercising your rights, and we will respond within the time required by law.

 

SECTION 13 - COMPLAINTS

If you have a complaint about how we handle your personal information, please contact us using the details below. If you are not satisfied with our response, you may be able to appeal by contacting us again, or to complain to your local data protection authority.

 

SECTION 14 - INTERNATIONAL TRANSFERS

We may transfer, store and process your personal information outside the country where you live, including through staff, service providers and partners in other countries. For transfers out of Europe, we rely on recognised safeguards such as the European Commission's Standard Contractual Clauses (or the UK equivalent), unless the destination country is already recognised as offering adequate protection.

 

SECTION 15 - CONTACT INFORMATION

If you have any questions about our privacy practices or this policy, or if you would like to use any of your rights, please contact us at:

NOBEL IT DISTRIBUTION SDN BHD (201101032171 / 0960306M)
13, 15, Jalan Bunga Melur 5, Taman Suria Jaya, 56000 Cheras, Kuala Lumpur
Email: sales@salpido.com
Phone: +603-9102 6300