Refund policy

OVERVIEW

Last updated: 29 September 2026

This policy explains how returns, refunds, exchanges, and product warranties work for purchases made at salpido.com. It covers two things: returning an item you no longer want, and claiming warranty on a faulty product.

SECTION 1 - 7-DAY RETURN WINDOW

You can request a return within 7 days of receiving your item.

To qualify, your item must be unused or unworn and in the same condition you received it, in its original packaging with tags attached, and you must have your receipt or proof of purchase.

SECTION 2 - HOW TO REQUEST A RETURN

You can submit a return request yourself through our self-serve return portal. Click the profile icon in the store menu, or go to the refund policy or returns page, then follow the steps below.

Step 1: Sign in to your account. Enter your email address and click "Continue". Open the email we send you and copy the six-digit verification code, then return to the store and enter the code.

Step 2: Click "Request return" next to the order you want to return.

Step 3: If your order has more than one item, select the items you want to return.

Step 4: Choose a return reason and add a note for us if you wish.

Step 5: Click "Request return" to submit.

SECTION 3 - AFTER YOU SUBMIT

If your request is approved and the item needs to be shipped back, we will email you shipping instructions and a return shipping label. Once we receive the returned product, your refund will be issued as described in Section 4. Items sent back without an approved return request will not be accepted.

If you have any questions about a return, email us at sales@salpido.com or call +603-9102 6300.

SECTION 4 - REFUNDS AND EXCHANGES

Refunds are given as store credit by default. You can use the store credit to buy other products in our store.

If you would prefer an exchange for the same product or a different one of the same or higher value, let us know. Any price difference must be paid before the new product is shipped.

Sale items, gift cards, and certain promotional items cannot be returned. If you are unsure whether your item qualifies, just ask us.

SECTION 5 - WARRANTY REGISTRATION

You can manage everything about your product warranty online at salpido.com/apps/warranty.

To register a product, log in to the warranty portal and register it. We will email you a warranty card once you are done.

SECTION 6 - MANAGING YOUR WARRANTIES

Under "My Warranties" in the portal, you can see all of your registered products, check the warranty validity of each one, and view related details.

SECTION 7 - MAKING A WARRANTY CLAIM

If your product is within its warranty period and faulty, log in to the warranty portal and click "Make a claim".

You can then hand over or deliver the faulty product to our service centre at 13, 15, Jalan Bunga Melur 5, Taman Suria Jaya, 56000 Cheras, Kuala Lumpur.

SECTION 8 - WARRANTY SHIPPING COSTS

You pay the shipping cost of sending the faulty product to us. Salpido pays the shipping cost of sending the repaired or replacement product back to you.

SECTION 9 - TRACKING YOUR CLAIM

You can follow the progress of your claim at any time in "Claim Management" in the portal.

 

SECTION 10 - PARTNER ACCOUNTS

Refunds, exchanges and warranty claims for approved partners follow the same process and policies described above. Any store credit from refunds or rewards can be used to reduce the payment on an order when it falls due, and your store credit history and summary are shown on your account page. For other partner terms, see Section 20 of our Terms of Service (https://salpido.com/policies/terms-of-service).