General

How can I contact your customer service team?

You can reach our customer service team via email at sales@salpido.com or by phone at +603-9102 6300. Our team is available Monday through Friday, 9:00 AM – 6:00 PM.

What payment methods do you accept?

We accept various payment methods, including bank transfers, credit/debit cards, FPX and Duitnow. Payment terms for resellers and partners can be discussed directly with our finance team.

How can I get updates on new products and promotions?

To stay informed about our latest products, exclusive promotions, and industry updates, subscribe to our newsletter or follow us on social media.

Products

What types of products do you offer?

We carry a wide range of products, including:

  • Accessories
  • Gaming gear (keyboards, headsets, chairs)
  • Cables and chargers
  • Car dash cameras and holders
  • Multimedia speakers and soundbars
  • Smart watches and more

How do I get technical support for a product?

For technical support, please contact us. Provide your product details and the issue you’re experiencing, and we’ll assist you with troubleshooting or guide you through the next steps.

Do you offer warranties on your products?

Yes, most of our products come with a manufacturer’s warranty. The warranty period varies by product, so please check the product details or contact us for more information.

What is your policy on defective products?

If you receive a defective product, please notify our customer service team immediately. We’ll work with you to arrange a replacement, refund, or repair based on the product’s warranty.

Orders

How do I track my order?

Once your order has been shipped, we will provide you with a tracking number via email. You can use this number to track your shipment on the courier’s website.

What is your return policy?

If you encounter any issues with a product, please contact our customer support team within 7 days of receiving your order. We’ll guide you through the return or replacement process based on the product’s warranty and condition.

Do you ship internationally?

Yes, Nobel IT Distribution supplies products to resellers, solution providers, and retailers worldwide. Shipping options and availability will be discussed upon order confirmation.

Shipping & Delivery

What shipping carriers do you use?

We work with trusted international and local carriers to ensure timely and safe delivery of your orders. The carrier used for your shipment will depend on your location and order size.

Do you offer same-day or express shipping

For urgent orders, we do offer express shipping options. Please contact our sales team to inquire about availability and additional fees for expedited delivery.

Partnership

How can I become a reseller or partner?

To become a reseller or partner, simply visit our “Become a Partner” page and fill out the application form. Our team will review your submission and get in touch with you shortly. Please note that some forms, like the Dealership Commitment Form, are by invitation only.

What brands do you distribute?

We distribute products from renowned brands such as Salpido and Imperion. Our product range includes accessories, gaming gear, computer hardware, and more.

Do you ship internationally?

Yes, Nobel IT Distribution supplies products to resellers, solution providers, and retailers worldwide. Shipping options and availability will be discussed upon order confirmation.

Can I request marketing development funds (MDF)?

Marketing development funds (MDF) are available by invitation for authorized dealers. If invited, you’ll be required to fill out the Dealership Commitment Form to request MDF.

How can I get a price quote for bulk orders?

For bulk orders, please contact our sales team directly via email or phone. Provide details about the products and quantities you’re interested in, and we’ll offer you a competitive quote.

Do you offer customization or branding options for resellers?

Yes, we offer branding options for select products. If you’re a reseller interested in customization or co-branding opportunities, please reach out to our sales team for more information.

How can I update my reseller account information?

If you need to update your company information, contact details, or any other account information, please log in to your account or contact our customer service team for assistance.

Can I request product samples before placing a bulk order?

Yes, we provide product samples to authorized resellers. If you’re interested in trying a sample before committing to a larger order, contact us to discuss availability and shipping details.

Do you offer drop-shipping services?

Yes, we offer drop-shipping services for select partners. Contact us to learn more about our drop-shipping program and how it can benefit your business.

If you can’t find what you’re looking for, feel free to reach out to our team for further assistance.

Get In Touch with Us