Warranty Claim Form

Do not ship your item until you have submitted this form and received your claim reference number.

← Warranty centre

Important: submit this form before sending your item back

Do not ship your item until you have submitted this form and received your claim reference number. We need the claim reference number to process your claim, and parcels that arrive without one cannot be processed. After you submit, your claim reference number appears on screen and is emailed to you. Write it clearly on the outside of the package before you send the item to us.

Section 1: Your details

These details let us contact you about the claim and return the repaired or replacement item.

As shown on your order

Your claim reference number is sent here and will use it to track warranty status.

Include country code, e.g. +60 12-345 6789

Where we should send the item back to you

Section 2: How you will send the item back

Tell us how you will get the item to us. Please do not send or bring the item until you have received your claim reference number.

The person who will hand over the item

e.g. courier, express service or on-demand delivery provider

Write your claim reference number on the package

Section 3: Declaration and submit

Please consent the following before submission of form.

Section 4: Product and purchase details

This tells us which product is affected and lets us confirm it is still under warranty.

What are you claiming for?

List every item that has a problem and we will deal with them together. Look up your order to tick items off it, or add them by hand.

Date on your invoice or receipt

Photos or PDFs, one file, 10MB each.

What happens, and what you expected instead. Minimum 30 characters

Photos, PDFs or videos, up to 5 files — 10MB each, videos up to 25MB.